Refund Policy
Marketplace helps is committed to providing clear and fair terms for all transactions conducted through our store. This policy outlines our return and refund guidelines for physical and digital goods purchased directly through our platform. Please review the criteria below to understand your rights and the procedures for returning an order.
011. General Policy
We offer a return window of 30 days from delivery for eligible items purchased through our online store. If 30 days have elapsed since your order arrived, we unfortunately cannot offer you a return, replacement, or refund. To receive a refund, returned items must comply fully with the condition requirements and procedural steps set forth below.
022. Eligible Items & Conditions
To qualify for a return within the 30 days from delivery window, your item must be unused, in the same condition that you received it, and in its original packaging with all documentation intact. Physical merchandise must show no signs of handling, wear, or damage resulting from misuse. A valid proof of purchase or receipt must accompany every return request to initiate authorization.
033. Non-Refundable Items
Certain product categories cannot be returned, including instantly downloadable digital goods, software licenses, and customized operational templates once downloaded or accessed. On top of that, any clearance items marked as final sale cannot be refunded or exchanged. Items returned damaged, missing parts, or outside the authorized 30 days from delivery timeframe are ineligible for refunds.
↑ Home044. How to Request a Refund
To start a return, contact our support team with your order confirmation number, a description of the issue, and photos of the item if applicable. Our support staff will verify your request and provide a Return Merchandise Authorization along with instructions on where to send your package. Please do not ship items back to the manufacturer or our office without prior authorization from our team.
055. Processing Time
Once your returned package is received and inspected at our facility, we will send an email notification confirming its arrival and outcome. If approved, your refund will be processed to your original method of payment within 5-10 business days. Please remember that banking institutions and credit card providers may require additional time to post the credit to your statement.
066. Exchanges & Replacements
We only replace items if they arrive defective, damaged in transit, or incorrect relative to what was ordered. If you need to request an exchange for an identical product, contact our customer support team within 30 days from delivery with photographic evidence of the defect. We will issue a prepaid return label and ship your replacement promptly upon verification.
↑ Home077. Contact & Disputes
If you have unresolved concerns regarding a refund assessment or need assistance with an ongoing return, please contact our support team directly. We are dedicated to working closely with our clients to resolve all billing and product concerns fairly and efficiently. We strive to address every dispute promptly to ensure mutual satisfaction and maintain strong business relationships.